Refund and Returns Policy

Return, Refund & Cancellation Policy

Effective Date: 24-July-2026

At ShidipuraMarket.com, every product is manufactured, printed, engraved, embroidered, packed, or otherwise customized specifically according to the customer’s requirements. Since these products are created exclusively for the customer, they cannot be resold or reused for any other customer.

By placing an order on ShidipuraMarket.com, you acknowledge that you have read, understood, and agreed to this Return, Refund & Cancellation Policy.

1. Customized Products

All customized, personalized, made-to-order, printed, engraved, embroidered, branded, or specially manufactured products are non-returnable, non-refundable, and non-exchangeable.

This includes, but is not limited to:

  • Products carrying company names, logos, artwork, text, or branding
  • Products manufactured in custom colors, sizes, materials, or specifications
  • Products produced according to customer-approved designs or artwork
  • Any product specifically customized as per customer instructions

Once production has started, the order cannot be cancelled, modified, or refunded.

2. No Returns

We do not accept returns for customized products under any circumstances including, but not limited to:

  • Change of mind
  • No longer required
  • Customer ordered the wrong product
  • Customer ordered the wrong quantity
  • Customer selected the wrong size, color, design, or specifications
  • Delay caused by courier services
  • Customer dissatisfaction after approving artwork or specifications
  • Minor variations that are normal in customized manufacturing

As customized products are made exclusively for the customer, they have no commercial value to us or to other customers after production.

3. No Refunds

Payments made towards customized products are non-refundable.

Refunds will not be issued because:

  • the customer changes their mind;
  • the customer no longer requires the products;
  • incorrect information, artwork, spelling, logo, specifications, quantity, size, color, address, or other details were provided by the customer;
  • the customer failed to review or approve proofs carefully before production (where applicable).

4. Customer Approval

The customer is solely responsible for verifying:

  • spelling
  • names
  • phone numbers
  • addresses
  • logos
  • artwork
  • colors
  • dimensions
  • quantities
  • specifications
  • all customization details

Once the customer approves the design, artwork, quotation, mock-up, digital proof, WhatsApp confirmation, email confirmation, or otherwise instructs us to proceed, production will begin.

No corrections, returns, refunds, exchanges, or cancellations will be possible after production has commenced.

5. Product Samples

Customers who wish to evaluate the quality, finish, material, color, printing, engraving, embroidery, or workmanship before placing a bulk order may request samples.

Please note:

  • Samples are chargeable.
  • Sample prices may differ from bulk pricing.
  • Shipping charges for samples are payable by the customer unless otherwise agreed.
  • Approval of a sample indicates the customer is satisfied with the product quality and workmanship for future production.

We strongly encourage customers to order samples before placing large or bulk orders.

6. Manufacturing Variations

Customized manufacturing involves production processes where slight variations may naturally occur.

Reasonable variations in the following shall not be considered defects:

  • color shades
  • print placement
  • engraving depth
  • embroidery placement
  • stitching
  • dimensions within industry tolerances
  • material texture
  • finish
  • packaging

Such minor variations are inherent to manufacturing and do not qualify for return, replacement, refund, or compensation.

7. Damaged or Incorrect Products

If you receive:

  • a product that is materially different from the confirmed order, or
  • a product that is physically damaged during transit,

you must notify us within 48 hours of delivery.

To enable investigation, you must provide:

  • clear photographs of the package before opening;
  • photographs of the shipping label;
  • photographs of the product;
  • an unboxing video recorded from the moment the sealed package is opened until the product is fully visible without interruption.

Failure to provide the required evidence within the specified time may result in rejection of the claim.

If, after verification, we determine that the error was solely due to our manufacturing mistake or the product was damaged before delivery, we may, at our sole discretion:

  • remake the product,
  • replace the affected product, or
  • provide another suitable resolution.

Refunds shall generally not be provided unless we determine that replacement or remanufacture is not reasonably possible.

8. Incorrect Information Provided by Customer

ShidipuraMarket.com shall not be responsible for errors arising from incorrect information supplied by the customer, including but not limited to:

  • spelling mistakes
  • incorrect logos
  • low-resolution artwork
  • incorrect colors
  • incorrect dimensions
  • wrong product selection
  • wrong quantity
  • incorrect shipping address
  • incorrect contact details

Any remake required due to customer-provided errors will be treated as a new order and charged accordingly.

9. Shipping Delays

Delivery timelines are estimates only.

Delays caused by:

  • courier companies,
  • transport disruptions,
  • weather conditions,
  • strikes,
  • natural disasters,
  • government restrictions,
  • public holidays,
  • force majeure events,
  • or circumstances beyond our reasonable control,

shall not entitle the customer to cancellation, refund, compensation, or damages.

10. Order Cancellation

Orders may only be cancelled before production begins, and only if we expressly confirm acceptance of the cancellation.

Once manufacturing, printing, engraving, embroidery, procurement, or customization has commenced, cancellation is not permitted.

If any refund is approved for an order cancelled before production, payment gateway charges, banking charges, transaction fees, design charges, artwork charges, and any work already completed may be deducted.

11. Limitation of Liability

To the maximum extent permitted by applicable law, ShidipuraMarket.com shall not be liable for any indirect, incidental, consequential, special, exemplary, or business losses, including loss of profits, business opportunities, goodwill, or reputation arising out of the purchase, customization, or use of our products.

Our total liability, if any, shall not exceed the amount actually paid by the customer for the specific product giving rise to the claim.

12. Consumer Rights

Nothing in this policy is intended to limit or exclude any statutory rights available to consumers under applicable laws of India where such rights cannot legally be excluded.

13. Contact Us

For any questions regarding this policy, please contact us through the contact details provided on ShidipuraMarket.com before placing your order.

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